Dunkin' - Rockledge

I have been a customer since this restaurant opened. However, I've noticed that the staff is not very attentive to customers. I ordered ham and cheese roll-ups along with a large hot black coffee. When I picked up the coffee, it was larger than I requested, so she took it back and gave me the correct size. When I got outside, I realized they had added cream and sugar to my coffee, which was not what I wanted. This has happened before—this is the sixth time it's occurred. I've had enough. My visit was at Store #352043 on 2/24/2021 around 6:16 AM at Register #5, Transaction Sequence Number: 1882940.

Dunkin' Donuts is decent, but I've encountered some issues with ordering through the mobile app. It seems that the staff in the store are overwhelmed with drive-thru customers and those ordering at the counter, which causes them to overlook mobile app orders. Additionally, I've noticed that the app doesn't have the same product selection as what's available in-store. Unfortunately, this confusion creates a frustrating experience for both the employees and customers. Save yourself the hassle and skip the mobile app; it's better to order in person at the store or through the drive-thru the traditional way.

Once again, I typically don't pay attention to chain restaurants unless they offer an exceptional experience. This location stands out consistently. It's the only Dunkin' Donuts that truly gets it right. Napkins, utensils, and ketchup are always included in the bag. The coffee is on point, and the food and hashbrowns are cooked perfectly. The staff, especially Katherine and Elyse, are outstanding. Whenever I encountered an issue, the manager Deven resolved it quickly. Plus, the service is fast, making it easy to get in and out.

This place is kind of hit or miss. I was here on really great days, but not so great. Last week I had to wait 20 minutes for a latte..

Very busy but staff well trained. Order was completed very fast. Friendly staff. Greeted me when I came in.