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Contribuiți la feedbackWe have always visited this restaurant when we are in Rochester. It has always been a great atmosphere and excellent food. However , on our visit in August it was the complete opposite. The menu was very limited and the prices had increased enormously. The service was a disgrace . I had my starter almost thrown down on the table . Suffice to say we will never be returning . This pandemic has given them an excuse to up the prices and reduce the menu by less than half !
Visited as 4 for a birthday meal. Was a lovely meal, slightly more pricier than I thought but cocktails were lovely. A meal each (for 4 people) 2 sides, 1x cocktail each, bottle of wine, 1 beer £170. Cocktails were nice, but not very strong. Food was very nice, seemed all fresh and well presented. Glad we tried it, would probably return.
Love the cocktails in this place, the array of drinks is great. Slightly expensive but a good little venue nonetheless.
Had the worst night I 've ever had in a restauran, booked a table 3 weeks ago for 8 o 'clock for 5 people when we arrived we had to wait for 15 mins on the pavement then shown to our table ordered drinks. 30 minutes later we are still waiting for our drinks, after we asked a member of staff how long for our drinks the manager arrived and aggressively told us you have only been here 10 minute 's and you was late for your table At this point our party decided to leave where we was met with sarcastic remarks from the bar staff. I have never experienced such poor customer service as I haveexperienced here. Ps The manager was not wearing a mask Pps. The table behind had 8 people on it when the rule is 6. Disgusting
One of the worst places I have ever been!!! DO NOT RECOMMEND! They were charging us for drinks as we was ordering them so we paid, at the end they added so much stuff to our bill that we already paid for and even extra stuff!! They didn’t put the name of what we ordered they just put “food” “drink” so we couldn’t identify what we actually ordered, when we told the man we thought our bill was incorrect he was so rude and kept raising his voice. I have never experienced customer service like this in my life!! Disgusted