Cold Stone Creamery - Riverside

I love everything about this location and this crew however, I really wish they'd invest in something other than brown paper bags as their to-go orders. It makes me feel my order is gonna fall thru the bag if enough moisture collects at the bottom of the bag. Other than that, 5 stars

Awesome staff, great customer service. I ordered through their app, the door dash driver was terrible, got the address wrong, apparently couldn't work his gps and when I tried to call him he didn't speak English so I couldn't even give him directions.So he spent 20 min driving around my complex when I had very specific instructions on the order.When I called the store to tell them they were very gracious, offered to refund my entire order. I put the soup in the freezer, hopefully it'll be ok for tomorrow. Either way just because the driver was bad. The store staff was great and the soup looks like the correct order :

Never order from this Cold Stone from a delivery service. Every time I add a mix in they remove an item that comes from the ice cream by default. OR they don't add the mix in and miss and item. I tried to get an ice cream with cookie dough ice cream by default. I added extra to make sure it was in there...there was none. This has happened way to many times.

Always understaffed they should hire more or schedule more people because it is ridiculous waiting in line for 20 minutes for a overpriced scoop of ice cream. ice cream wasn't even that good and the lady at the register gave me attitude because i wanted to pay half cash half card. Very unsatisfied with my visit.

Ice cream is so good. I've been going there since 2005.