Otaru Japanese Kitchen - Richmond

They have thrived in pastness in the restaurant, but now it is mostly takeout or delivery that is well packed. we go for quick and fresh sushi. their quality is good and taste is also clean. I enjoy their special rolling because they are not above the top or to saucy like other Korean sushi places. I'm usually at nigiri and they were always great.

Very friendly service. The Ocean Green Roll, Red Scallop Roll, Spicy Salmon Sashimi all tasted very fresh and full of flavour. The Spicy Salmon Sashimi could be a bit more spicier but it was still very good. This place surprised me with their flavours. I will definitely come back.

The sushi is fresh. I normally have sashimi, California roll, and miso soup. The peices are reasonably sized and priced. The staff is courteous and reasonably quick. They follow the COVID protocols.

Hair, in sushi. This is 2nd time I've experienced this. Within a span of 2 years. Maybe I'm just unlucky. TASTE and QUALITY is regular. It's not a hidden gem, nothing to praise but not saying it's bad tasting food. It's just regular quality that you find at any neighborhood restaurant when you need to eat Japanese food. It's definitely not the same quality as it was over 5-6 years ago. Service wise it's nothing special, they are nice in general. You're key takeaway is regular for everything.

Restaurant dinning area is so small and narrow and with congested and tight seating area. I dont recommend for dining. Bad and rude customer service. I was with my family, we presented our vaccine proof with IDs and the lady on reception did not recognize BC vaccine proof and when I tried to explain that we downloaded it from BC website she raised her voice and talked rudely. Then we left the restaurant. They should train employees how to deal with customers.