Carl's Jr. - Richmond

Food was great, good burgers and poutins. The problem was, we ordered a combo and some, how was extra for coffee we did not order or receive, and even though the poutine sign on the board said it was $0 with the combo, we were also calculated for it. So 3 meals came to $61?. We asked the staff, but they said it was right? What is it?

I have never left a bad review in my life, but this Carl?s Jr is abhorrent. there was only two people working so the line was down the entire food court- annoying, but i can get past that. not the worst thing i?ve experienced, but it was sure about to be. i ordered fries and a drink since my flight was departing fairly soon, the lady repeated my order back to me correctly so i assumed we were on the same page here. i discovered they were out of ginger ale and sprite (2/6 available drinks) while waiting a good 10 minutes for my drink cup. i waited and waited and waited (20+ minutes at this point) for my fries while other people?s large orders were being served. eventually the lady asked me what she could help me with, and i?m not sure where we went wrong here but i allegedly didn?t order any fries at all- according to her at least. i?d now spent over 20 minutes standing and waiting for something i didn?t receive, even though i ordered it and the correct order was repeated back to me. interesting.

Not sure why this place has such poor ratings. Yes, the service was a little slow and chaotic, but it was partly due to a group in front of me being indecisive with an enormous order. I got the western bacon burger, and it was pretty good. Overall, this is a MUCH better option than Green Bean Cafe next door.

Came when it wasn?t too busy and got food in an average amount of time. The food was good, the vegetables were fresh, gravy was a quite salty though. It was $19 for the smoky bacon burger and poutine so a little big more expensive but is expected of airport food. They closed at 8pm.

Food was slow to come out with only 2 employees working. Limited menu and quite expensive at that. Food was rather cold and greasy to the point it drips. Burger in the picture is the Portobello Thickburger.