The Great Outdoors Sub Shop

Literally took 10 full minutes for a “Hello” in the drive thru. Lack luster customer service good sandwiches most likely not to return to this location.

I went here for the first time and the drive through person messed my order up and was rude. I get that they were busy and the person was stressed. But I specifically asked for no onions twice and the Sandwhich I got was riddled with onions. However, I called and spoke to a manager. The customer service was excellent and influenced me try it again. The second time, the different drive through person was way friendlier and created a better experience. Both times the food was delicious!Sometimes restaurants may mess up but how they turn a situation around speaks volume. I appreciate feeling valued and definitely will continue to return.

I wish they had more locations ? Granbury, TX could sure use a Great Outdoors Sub Shop ?

Firdt off, I miss the old location next door. It had a much more indie feel. The new location feels sterile and corporate. It could easily have been a burger king a starbucks or mcdonalds if it werent for the signage. The sandwiches havr quite a bit less meat on them than before and somehow manage to be less substantial than even the ones at subway which is crazy. Secondly, they built a whole new building so presumably they own the property. Usually that means the food is a great value with no landlord taking a cut, but not the case. Very small sandwiches with basically nothing on them. The deli meat is also pretty much flavorless. Pretty strange. Used to go here quite a bit in the 2010s at the old location, now a coffee place, but I think great outdoors has run its course. The sandwiches used to be more substantial. But in dfw I dont think there has ever been a consistently good submarine sandwich shop. Quiznos was briefly amazing, jersey mikes was also briefly amazing but they all went downhill fast. So great outdoors is no exception. Another bland forgettable sandwich. Probably the last time I come here for at least five years.

To start off, the customer service was terrible. There was a gentleman that was taking my order and he was just out right rude. He looked like he hated his job and wanted to go home. No smile, nothing. I even wanted to add more to my sandwich but I just felt a negative energy from him that he was getting annoyed so I didn't add as much as I wanted to. He was tall and had longer hair. The woman at the cash register was okay she wasn't very welcoming either though. The vibe in that place was just negative. Lastly, the bread was so small. I feel like I didn't even get full from my sandwich. The cucumbers didn't even taste like cumbers as well as the other veggies I applied on my sandwich they just didn't taste like how they were suppose to taste. Never going back. Yall Suck