Mcdonald's - Regina

Order is wrong 4 out of 5 times I come here. If you call the location they’ll comp the incorrect item or give you a free item code for next time. But it would be nice if they could just get it right the first time…

Just the worst experience. We got parked for 3 sandwiches ; two sausage and egg, and a McDouble. Nothing special. Drive through worker was rude, and then they brought us only two sausage and eggers, no McDouble. Took another 10 mins for the McDouble. Total of 30 mins for 3 sandwiches.

So... Where to start? I 've permanently removed 2 Regina McDonalds restaurants from my list of eateries, south Albert, harbour landing, and now I 'm adding acre 21.I thought I 'd figured out the terrible ordering experience at the till and drive-thru, by opting for the app instead. I 've been to this location 3 times previous, using the app to order, and had a mediocre experience. On this trip, the 4th, I ordered three breakfast sandwiches and went inside to pick them up (the drive-thru is a nightmare . It looked like everything was in order so I drove home. Everybody has their sandwich and seamed happy, then we opened them and the chicken sandwich was missing chicken...I returned to the restaurant with the chicken sandwich in hand, went to the weird pick up counter and waited for service. Sahil, the manager, greeted me with a confused look (no words , so I opened the sandwich and showed him the issue. He maintained the confused look because who wouldn 't, and promptly had the kitchen make another. The replacement was out in moments so I decided to inspect (shouldn 't it take a few minutes to cook the patty? . I opened it up with Sahil watching and noticed, yes, there was indeed chicken in it. Sahil looked relieved and immediately walked away. I went to re-wrap and noticed the English muffin was hard as a rock... I called him back, showed him and was kind of lost for words. He asked for a 3rd from the kitchen, a fresh one this time.After waiting an appropriate amount of time, the 3rd sandwich emerged from the back, we opened it together, and while I pondered the literally tossed together wilted mess, Sahil looked relieved it contained chicken and the bun wasn 't a rock, and again, immediately walked away.I stood there until it was uncomfortable (for me. I was actually embarrassed for McDonalds , asked Sahil his name, then left. The pictures attached include the state of the chicken sandwich on the 3rd triumphant attempt. We basically remade it at home after the dissection.I 'm pretty sure people only go to McDonalds because it 's convenient and predictable. For most of my life, I 've received a consistent product. Not great, but consistent. Not here.Also, if you 've obviously dropped the ball, you should probably try and make it up to your customers before they leave angry. They might leave an honest review.Good luck

Slow and inefficient aptly describes this location. This location often cannot handle more than one or two vehicles at a time at the drive thru, and as soon as you arrive at the second window, they immediately ask you to pull to the third window or park in the waiting area to wait for your order. My last visit was two Happy Meals and the visit prior to that was two double cheeseburgers neither of which were large orders. Food was fine, however, but the level of service needs improvement.

I waited ten minutes in the drive through for an mcmuffin and orange juice.... Having worked in one when I was a teenager, I find it completely unacceptable and know that it can be done better.