Ono Hawaiian Bbq - Rancho Cucamonga

Drive thru order for two: I wanted the fried fish, but was told that it would take about 20 mins and I would have to come inside to get the order. Okay, because I wanted the fish meal. Confirming my order after ordering for my daughter, the employee taking the order told me again that it would take 20 mins, which suggested that I order something else. I ordered the shrimp for myself and the ribs for my daughter. When I placed the order there were two cars ahead of me in line. As I am waiting for the two cars to continue, Ono could have prepared the fish meal because we were in line over 30 mins. Terrible customer service. Food was delicious though. However, I will not return because it takes too long to receive your order and the expensive food is just not worth the wait.

Great food but I had to wait 45 minutes in the drive thru.Food: 5/5

Perfect place for horrible service and long wait. When I called they said you have 4 ppl in front of you just so you know Wtf?! Lmao what a joke!

Claudia is awesome. She was nice and patient with us and got our order correct as we did 3 separate orders! In and out in 5 minutes. We will be back for sure! Thank you Claudia! Someone give her a raise!

My experience at this restaurant was terrible. I used the drive-thru and ordered a #1 with spam katsu, or however you say it. The lady at the window, Mariana Famosa-Preciado, gave us the wrong order and charged us for an extra side of Katsu chicken that I didn't order. When I went back through the drive-thru to correct the mistake, she argued with me and claimed that I had ordered it. Despite explaining that I wanted the spam and a refund for the chicken, she continued to give me attitude. It seems like she may have had trouble understanding English, as she was confused about the order. I recommend that everyone double-check their orders before leaving, as this place seems to have trouble getting them right.