Duck Donuts - Rancho Cucagmonga

Nope. Not good. Donuts were mid, coffees were trash.Kid working there was courteous and helpful.

They said it would take 40 mins to make a vegan donut??? They suggested to call ahead next time and that I have to buy half a dozen and I can 't buy just one. I 'd rather drive to Cosmic Bakery. I understand made to order but 40 mins is ridiculous and there was one group of 4 people ahead of us so it was not busy.

Manager Joy is absolutely incredible and such a lovely lady. Working hard on her own when i came in, but she is very diligent and super sweet. The donuts were very yummy! They are cake donuts if that's not your preference, but they are my favorites

It was my first tried every was good it was hot and

My friend and I have came here before this being her second time and my 7th. I enjoy coming here it’s something my husband and I look forward to every time we’re at Victoria gardens we love it there. We were being helped by a young gentleman who asked if we said our order slow as he’s new. We completely understood and complied, when we were going to split the bill my friend offered to pay for my order. We told him it would be two separate orders. He said he was going to look for a pen since he can’t go back in the system to redo the order. We started writing the order down and Joy. Stepped in and said that we can’t be writing the separate orders that we need to give it to him and tell him then and there. We said that it was him who asked us to do it. She than repeated herself again not even listening or understanding the situation and automatically said again you can’t do that and that you need to give it to him when you order. I again repeated myself and she kept saying that we need to do it next time that it has to be told to him we can’t write it. I told her I felt like we were being attacked by the tone of her voice which was very rude. She gave me attitude and said that he isn’t attacking me. (Yet she rolled her eyes) I don’t know if she’s a manager or if she just acts entitled but that was the worst customer service I’ve ever received from here. She apologized to another customer over his order not being done in a timely manner so obviously she knows how to apologize. I’ve never been so disrespected and disappointed in customer service. From a company I always highly praise. I hope I don’t ever receive service from her again.