Dons - Preston

A review for any Chili's restaurant tends to be quite similar across locations, with the most significant differentiator being the staff. We've visited this particular location multiple times, and the team here is consistently friendly and accommodating. The waitstaff is efficient, pleasant, and quick to take your drink orders and serve your meals. As for the food, there isn't much to say since it's typical Chili's fare. Being a franchise, they all offer a similar menu, but Chili's definitely doesn't skimp on quality. Their nachos are excellent, along with several other appetizers, and the burgers are well-prepared. However, the standout dish is undoubtedly the fajitas—served steaming hot and cooked to perfection. If you're looking for a quick meal and happen to be in the area, this Chili's location is sure to satisfy.

The only positive aspect of this restaurant is the service. Unfortunately, the food was not good, and the exterior of the building has a moldy appearance.

The hostess and waitress welcomed us quickly and seated us. Unfortunately, I can’t remember her name, but she was fantastic—attentive, friendly, and professional. She took our drink order and returned promptly with our food. For drinks, we ordered margaritas: my son had the Patron margarita, while my wife and I enjoyed the coconut margaritas. They were all refreshing and delicious, albeit a tad sweet. My son, who doesn't typically drink, wasn't a fan of his, but that was fine. For lunch, we ordered a classic cheeseburger with fries, shrimp fajitas, and a bowl of chili with a salad. The meal also came with chips and salsa. The chips were freshly fried and crispy, and the salsa paired perfectly with them—a definite thumbs up from all of us. My son chose the shrimp fajitas, which came with a generous assortment of toppings (guacamole, sour cream, cheese, etc.). He found the shrimp delicious and the rice and beans very flavorful. His plate was nearly empty by the end—he was definitely pleased. My wife had the classic burger with fries, which she ordered with mushrooms, and they were plentiful. The mushrooms were big, meaty, and savory, and she was very satisfied. I wasn't too hungry, so I opted for the chili and salad. The chili was flavorful with a nice kick, though I wished it had a bit more meat. Still, it was tasty and filling. The Caesar salad that came with it was standard but good—crisp lettuce, parmesan cheese, and croutons. The creamy, tangy dressing was a nice counterbalance to the chili. As for the atmosphere, this location was much better than the one I visited last time. It seemed very clean—no dust or mess on the glass partitions, and the floors were spotless. I didn’t check out the bathroom, so I can’t comment on that. Overall, we had an excellent visit. It’s important to remember that even in a national chain restaurant, the staff members are local people working hard to earn a living. When you find a location where employees take pride in their work, your experience can be much better compared to other locations. It’s clear that this team takes pride in their service. I commend those who prepared and served our meals today; they represented their company well and did a great job.

Trash, and it was the talk of the town when they opened. The nachos were almost un edible and the chips with the chips and salsa were so oily you couldn't finish one basket. Other patrons at the bar where we were sitting said they can't find good help!

Excellent food always great service! The ambiance is sometimes loud but great for families or date nights!