Bella Italia - Portsmouth

The woman with the black hair and the very strong accent that served us on the 13/1/24 scammed us into believing that a get one get one free meal was a free meal for everyone that signed up to their newsletter. Horrible horrible woman deserves to be fired and sued for false advertising horrible representative to the brand will never eat their again

Went for a family meal as heard it was a great place to eat. My partner order the chicken Milanese it said it came with Parmesan on the top which was missing and had more rocket than anything else. I ordered the spicy sausage which clearly stated on the menu that it was nduija which I also doubled checked with the waitress that it was indeed nduija and she confirmed. When my food came out it was in fact pork mince with chopped chilli and no nduija at all. I explained to the manager that I trained at the le gavroche for a year. He then tried to tell me they flavour the dish with nduija and this was untrue because there was no taste of nduija at all with nduija being such a intense flavour the information the manager gave me was false. They took my food away and asked if I wanted something else which I said no and then refused to take it off the bill. We definitely won’t be returning. They adjust their menu and training.

Fantastic, our waitress Isa was brilliant, really looked after us and was extremely efficient, helpful and friendly, as were all the staff! Food was really quick and delicious and great value for money!

Miserable staff. Unpleasant because we hadn't booked. Plenty of tables outside but they told us if we got too hot in the sun, we weren't allowed to move. Half of the menu was unavailable. No coffee. Long wait despite being half empty. Don't bother

The Main was good but it all fell apart on dessert. We waited 25mins for dessert and eventually had to ask a passing waitress for an update. We were told it was being made up as we spoke. Shortly after another waitress came up and said my Sisters dessert was not available in the option She had asked for so swapped it from strawberry to raspberry. They then came back again and said my dessert was unavailable. This happened twice more until I finally found something they had. Although the desserts were given for free no explanation was given for the initial delay.