Mcdonald's - Pope Field

I'm normally not harsh and normally understanding of how busy any fast food restaurant can get. This one, not going to lie or pull punches. I've been and ordered there 4 times and my order has been messed up all 4 times. From not having my sandwich not dressed right and having to go get it corrected and still getting it wrong to a completely wrong order and again returning it and showing the receipt and still getting another order. Extremely incompetent and I really did feel bad for the shift manager the other night. You could tell she was at her wits end. I just can't, in my right mind, order from this one again. I gave it a mid service because of the manager trying to help. The rest needs a complete retrain and or rehire.

Worst customer service I've ever experienced. My food was mushed flat, and the bread was hard from sitting too long.

Drive through is fast enough. And order is right most of the time. Always room for improvement. But the place is always clean when I go

Someone help me figure out how in the word McDonald's generates so much in revenue. But don't have a freaking working phone line. Go ahead and try to dial the number you'll see what I'm speaking about.This is ridiculous. It's like they disabled the phone line, so you can't call to report a complaint. And then their system chooses to randomly shut down for God knows what. The entire mcdonald's franchise is trash.

My order was fine today but the service has gotten much slower over the past year. Overall this place has gone downhill. Whenever owns it should take a more active role.