Alex Wok Chinese Takeaway - Poole

This was my first time ordering from this restaurant, and after seeing the great reviews online, I decided to give it a try. We opted for takeout since the estimated wait time was only 20 minutes. The shop was clean and smelled amazing. The girl at the front desk greeted us warmly, and our food was ready just 5 minutes later. Everything we ordered, including chow mein noodles, king prawns in sweet chili sauce, smoked chicken, and chicken balls, was delicious. I will definitely be returning to this place in the future.

I ordered takeout from here again and it was delightful. I tried the Chicken in White Wine and Garlic sauce and it was so flavorful and tender. The service was excellent as always. Keep up the great work!

Today, I ordered king prawns with black bean and green pepper for a few of us at the restaurant. Unfortunately, the dish I received was disappointing. It consisted of sloppy red, yellow, and possibly some green peppers on top of an under-ripe pepper, along with overcooked, tightly curled prawns. The other dishes we ordered were edible but not enjoyable, as we were too hungry to refuse them. Additionally, the online ordering process was problematic, constantly updating and causing us to miss out on a large portion of rice. I called the restaurant to express my dissatisfaction, but the offer of more of the same food was not appealing. Overall, I will not be ordering from this restaurant again. If they are still unsure about the flavors they are serving, it might be too late for them to improve.

I have been using Alex Wok for probably 30 years and have always found the food, service and delivery to be first class. Lately they have started adding a 'small order charge ' to deliveries under £20 which is, in my opinion, unacceptable. I have just cancelled an order for this reason and I would imagine Alex Wok will lose around 12 to 15 orders per year for their greed. I 'm sure the restaurant will have many reasons for this charge however I see no reason why an order for one person if less than £20 should be penalised in this way.

Hi all !! Am a regular visitor to Poole!! I never use any other Chinese in the area !! Had a problem a few weeks ago not with the company but a rude and obnoxious driver !! Just had a delivery from them and have to say they gave me a discount for the problem and delivered as agreed ,, so would like to say thank you to all at Alex wok !! Thanks Richardhedger