Otb-0009 Plano

Hello fellow google peeps! This is my first time to this location. Upon entering the parking lot there weren’t many cars. Umm ok. It was about 5 pm on a Tuesday. We park go in and there was only one waiter/hostess/server. He was a man with many hats. They’re severely understaffed. Only the middle section was open. We were lucky we got a table right away. Even though he was the only one he seem to be up to the task. Friendly knew what he was doing and made everything go as smoothly as possible. As we were there more and more patrons came it. A couple got seated. A lot more turned away even after waiting. He greeted them and told them it’ll be 10-15 min. Which wasn’t the case. Come to find out he was the manager and he finally got a waitress to come in. But here’s the kicker. He wasn’t going to seat anymore than a few tables to not overwhelm her. Older lady. She took over our table. She seem to be new or just age Is catching up with her. Either way she was trying. Anyways the food was good. The queso was questionable to me. Didn’t have the right color or consistency. Wife said it was good so I let it go. So if you come to this location you have a 50/50 chance you will eat here. So come with plan b if this doesn’t work out and don’t want to wait.

My lady and I saw the Allen location go down hill so now we go here and we should have been coming here all along. Its 5min farther and 20 x better in every aspect! Great service, clean and comfortable seating, food and drinks were above expectations.New go to for our few date nights we get a month.

If I could put 0 stars as my answer I definitely would. By far the worst customer service I’ve ever experienced! Waited over 30 minutes for my to-go order, along with four other customers receiving absolutely NO acknowledgement as we stood inside waiting on our food. Not only did I have to deal with a terrible long wait, I received the nastiest attitude from a hispanic woman who claim to be the manager. I truly feel she needs to be re-evaluated for her position to correct her extreme unprofessionalism rudeness!

Ordered online to be ready at 6:30 got there and order still wasn 't ready. Waited an additional 10-15 mins and place was EMPTY. Food was cold and had to be warmed up in the microwave. Chicken tortilla soup and sopapillas where the best thing. Ordered 4 choice option but beef enchilada lacked meat and sauce. This place is like Taco Cabana but in my opinion Taco Cabana is better.

Went with a friend for dinner and had a very good meal at a great price!. Did the pick 2 and each had something different and was delicious and allot of food for the price. Great service and able to be seated right away!