Chipotle Mexican Grill - Petaluma

This has been the third location I’ve been to in a week. I couldn’t get enough but, after this burrito I have had enough. Where to begin. First, there’s plenty of parking as the location is in a small shopping center. It’s easy to find and wasn’t busy for 545pm on a Saturday night. There was three customers total inside and a server and a cashier greet you when you walk in. We were just there to pick up our orders, which we were unfortunately 15 minutes late picking up due to traffic. Our food seemed like it had been sitting out for far longer than those 15 minutes. This was a very disappointing experience for all three of us. To start, my sofritas burrito looked soggy and was dripping juice down when I unwrapped it. I had to use three napkins to catch it all before it got on me. It was completely cold from the inside of the burrito to the outside of the foil. The brown rice was hard as if it was not cooked long enough, almost to the point of an uncooked crunch. It’s fun to try and get the first bite on the sour cream side of the burrito, but this time there was no sour cream on the first bite or the last bite which was sad because it always adds a nice flavor to the burrito. As for the steak burrito bowls, they were better, but still not satisfying. As mentioned in other reviews, the portions to not even fill up the bowl like it should. If the contents of the bowls made at this location were to be poured into a tortilla, it would be a very small burrito. A tortilla was ordered on the side and it was hard and difficult to pull apart as if it was old. The sour cream tasted funny and there was just absolutely no warmth to any of our orders. After a day at the beach, we had all looked forward to a delicious meal from Chipotle as we’ve experienced at other locations in the past. We were all sadly disappointed. The funny thing is we spun the wheel to pick between three places to eat. Out of 2 rounds, 6 spins, and best out of 3, we ended up choosing Chipotle on our own because it wouldn’t get chosen on the wheel. We should have gone with the choices chosen on the wheel.

Absolutely love when my Chipotle worker has 1 airpod in and messes up my order. Absolutely great!

The food and staff are up to par here. They offer a generous military discount as well, which is always helpful and appreciated.

Three times in a row thatbi have gone and they were out of something. One time cheese which meant we had to leave. Tonight no chips, lettuce or mild salsa. Not sure why they are so bad at ordering at this location. And with the price already being outrageously high its just not worth going just to have them out of things every time.

This Chipotle sux. Terrible service. Staff get grumpy if you order more than two things. They run out of chips half the time. Restaurant is small and trash overflows when they’re busy because staff forget to clean.