Subway - Pembroke

I found a hair in my food, and the staff member didn't even apologize. The customer service was absolutely terrible. Don't waste your time here!

The subway stop isn't the best, and the sandwiches didn't meet my expectations. I don't fault the staff; the management needs to ensure they provide proper training.

I visited this Subway today, and it was exceptionally clean. The employee there was very welcoming and made the best sandwich I've ever had. A special thank you to him!

I don't normally leave reviews but this is the third time this has happened.Also note. I LOVE subway and its been my favourite for years.Every single time I've gone to this specific subway the staff are rude and dont listen, they have overcharged an order they got wrong, and dont even make the order right.A good example was earlier today I ordered a cold cut combo on italian herbs and cheese not toasted not grilled with mayo, lettuce, spinach, cucumbers and extra mayo (which i dont mind the extra mayo charge thats not my issue here). The staff member didnt put any meat on it like a cold cut normally has, she didnt even ask what cheese I wanted and I never got cheese or meat on my sandwhich, i got everything else just fine because its in a specific order. But the basics to the cold cut didnt even be there. Than, than she pretty much doubled the price (which I still paid for).The staff working was extremely passive aggressive and made the whole atmosphere awful.I am not going to this specific location.I've never had issues in any other location except this one which I was overcharged AND my order was wrong.To anyone else wanting to go to this specific location. I reccomend taking the extra time to go to the downtown one.

I don't normally leave reviews but this is the third time this has happened.Also note. I LOVE subway and its been my favourite for years.Every single time I've gone to this specific subway the staff are rude and dont listen, they have overcharged an order they got wrong, and dont even make the order right.A good example was earlier today I ordered a cold cut combo on italian herbs and cheese not toasted not grilled with mayo, lettuce, spinach, cucumbers and extra mayo (which i dont mind the extra mayo charge thats not my issue here). The staff member didnt put any meat on it like a cold cut normally has, she didnt even ask what cheese I wanted and I never got cheese or meat on my sandwhich, i got everything else just fine because its in a specific order. But the basics to the cold cut didnt even be there. Than, than she pretty much doubled the price (which I still paid for).The staff working was extremely passive aggressive and made the whole atmosphere awful.I am not going to this specific location.I've never had issues in any other location except this one which I was overcharged AND my order was wrong.To anyone else wanting to go to this specific location. I reccomend taking the extra time to go to the downtown one.