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Contribuiți la feedbackParking at the restaurant is extremely difficult, with only 4 spaces available and the risk of getting a ticket if you park on the road. The service during our dinner was subpar, and the overall atmosphere was lacking. The price per person is between £30-40, but based on our recent experience, we will not be returning.
I used to visit this restaurant frequently, but after experiencing rude staff and poor service, I will not be returning. My child had to wait a long time for their food, which was especially displeasing. Overall, I was very disappointed. Food, service, and atmosphere all received a rating of 1.
I have been to this restaurant a few times and the food has always been good. However, when I came for a birthday meal with a group of 10 tonight, we had some issues. While some dishes came out promptly, we had to wait a long time for the other dishes to arrive. When they finally did, the food was cold. The main issue, however, was with the staff. Our bill came to over £200 with a £40 service charge. When we asked if we could remove the service charge and leave our own tips individually, we were initially told no. After politely asking again, they allowed us to remove the service charge, but made a rude comment about leaving tips. After paying for our food, we received dirty looks from the staff and were even told not to come back. We were shocked by their behavior and will not be returning. It's disappointing to see false information in their response to our complaint. Every time we have visited in the past, we have paid our own service charge as we always do. We rated the meal as Dinner with a price per person of £40-50, with a rating of 1 for both food and service, as well as atmosphere.
I have been to this place multiple times and had no issues at all. However tonight was absolutely disgraceful. Me and my family went for a birthday dinner here, food was great but on multiple occasions we had to wait for food even when other food we had ordered was out. So as you can imagine we had people waiting for their food whilst others were enjoying their meal. We reminded the staff that we had yet to receive our food and was told “It’s on its way” then another 15-20 mins passed and was still waiting had to remind them again and then we finally received the food. Finally, our bill came they were asking for a £40 service charge! We asked if we could change this and give individual tips which the staff responded with “no we can’t change it”. One of my family members had politely asked at the counter the same thing in which one of the staff rudely said “well only if it’s 10% of the charge, if not don’t bother”. We were then constantly receiving dirty looks whilst sorting money to pay off the bill. And as we were leaving one of the staff said to us “Bye for the last time”. I think the staff are out of order and very unprofessional and not polite at all. Will not be returning again. Meal type: Dinner Price per person: £50–60 Food: 1 Service: 1 Atmosphere: 1
Great food, Love the Crispy Duck! Food: 5 Service: 5 Atmosphere: 5
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