El Torito - Pasadena

They don’t honor reservations. Person checking us in was rude. Understaffed. Such a shame too because my family and I loved coming here at one point.

Very crowded. Had reservations but barely got any food. It was suppose to be a Champagne BrunchWe were given 1 bottle with orange juice in plastic cups it was 2 people to a cup of oj. Mind you we had a party of 10 the food was not being replenished in a timely manner. Our Mother's Day family Brunch sucked big time

Even with a reservation we had to wait almost an hour to be seated. And they put us outside, we had plastic utensils, no napkins, and barely got any services. Also, pro tip, if the buffet ends at a time, don't arrive within an hour of that time and expect the full buffet.Edit went into the bathroom and there's urine all over the floor, this hasn't been cleaned all day.

It is a nice and little bit fancier restaurant with authentic cuisine. A lot of professionals are working here and during our visit we were very happy with our server who was checking on us often despite we were seated outside under a temporary tent (because of Mother's day crowds). Portions are ok for the price- not cheap but according to the quality as well. Kid-friendliness: They have a very good weekly deal- kids eat for $1 on Wednesdays. There is a separate kids menu.

My husband made a reservation for mother's day. We arrived 10 mins prior to our time and were told it would be an hour wait. What is the point of a reservation of it's not being honored? Horrible system management. We decided to go else where, several other people with reservation were leaving too.