Hellriegel's Inn - Painesville

I visited this restaurant for their Thanksgiving buffet. The service was lacking and our server seemed overwhelmed. We had to seek her out whenever we needed something like refills or rolls. The table was also missing butter for the rolls. The turkey was a bit tough, not dry but definitely chewy. Surprisingly, the mashed potatoes also seemed to be a challenge for the kitchen staff, even though they had reservations and knew exactly how many people were coming. At $32.95 per plate (excluding drinks), my family and I were quite disappointed. It is unlikely that we will return in the future.

This place is a throwback, and I love it. Not even going to try to describe the atmosphere. Just stop there some evening. I have not eaten here, but the servers are wonderful and the bar is extremely charming. UPDATE: I have now eaten there. Party of five,at the outdoor patio. We had cocktails and dinner. Our server was phenomenal, cocktails spectacular, and each of the five of usthoroughly enjoyed the food. I dare say the presence of my 21-year-old daughter and her boyfriend dropped the average age of theclientele by a solid decade, but they enjoyed it.

My family and I attended the Easter buffet at 3pm. There were 10 of us total. We were sat promptly and our server came over to the table immediately to take our drink order. So far, so good...I was impressed with the attentiveness of the staff. We eachordered the buffet at $31.95 per person which included non-alcoholic beverages (which is great, because we don't drink). Wewere all served our sodas in small plastic cups, which we drank in almost one sip, and were left to wonder if and when we wouldever get a refill (FYI most of us had Coke, so bringing a pitcher would have been great). I had ginger ale, asked for a refilland never received anything. Now, on to the buffet, which sounded much better than it looked. It was being portioned out bystaff (which is totally understandable), but it was cold. The mashed potatoes were real, but completely tasteless, the greenbeans almandine was mushy, penne with marinara was dry and clumped together, the chicken marsala was the only menu item wortheating (it was flavored very well), deviled eggs were room temperature, eggs Florentine bake was burnt on the bottom and stuckto the pan, the ham looked fine (it was just a water logged buffet ham, so pretty hard to mess up), and the prime rib was cut sothick that it was chewy and even the au jus did nothing for it. There were butter packets on our table but no rolls, biscuits,or bread of any type. My 84 year old grandmother asked for some bread and was told that the buffet doesn't come with bread, butsince everyone has been asking, she will bring a few rolls, which she did, but you would think she would have brought bread forthe entire table, and not make it seem like she was doing us a HUGE favor by bringing 2 rolls for my grandma lol! There weretwo a la carte options for dessert, carrot cake or banana cream pie, and each was $6.95. My husband and 10 year old son orderedcarrot cake, and I ordered banana cream pie. The cake was dry and very small, and my pi

Terrible. I don't usually write restaurant reviews, but the Thanksgiving buffet was very disappointing. We won't be returning!

Even after 75 years in business, this restaurant still delivers great food. I had Thanksgiving dinner there last night and was impressed by the flavors and taste. The only downside was that the food could have been a bit warmer. I've heard their Sunday brunch is amazing, so I definitely want to try it out. Kristina in reservations was fantastic and was able to accommodate more of us on the day before the holiday.