Acapulco - Oton Ka Gurha

The Acapulco Restaurant at Marina Pacifica is a consistent value and we very much enjoy our Monday night group gatherings there. Our server Jose is always very accommodating and also proactive with all of our needs and requests.

You come here for a good time, not a fast time. if you don’t mind waiting a bit, the food and atmosphere is amazing, the waiters are running around doing their best. Great place and food though, and affordable! margarita mondays are a hit!

Went to Acapulco for the first time and the service was terrible. This restaurant customer service was not great at all. Went on Saturday with my family. The waitress that we had did not follow up with our table to see if we needed anything through out our service time. It took some time for us to get our drinks. And when our drinks was brought to our table, the waitress told us that the restaurant may be out of straws. Our drinks sat on the table while the ice was melting the soda down. While the staff was looking for straw in their storage area. We had to go to our car to get our own straws to use at this restaurant. This does not make any sense when the company charge the customers additional surcharge fee and they are out of supplies. We ordered appetizers and they came out over cook, dry and the chicken was burnt. Our other food that we order was not that great either. We made several attempts to get a staff member to help us out because our waitress went missing for a while. I tried to get another staff member to help us at our table. The guy look at me and ignore my hand gesture and walk the other way . My boyfriend had to get up and go get a staff member so that we can get some service. I can not believe how many staff members walk pass our table and nobody never ask us did we need anything. What made it worst is to see the other customers getting service by their waitress through out their service time. But our waitress had to be locate by another staff member. This experience was terrible and the customer service was not all there. People have forgotten what good food and great customer service is all about. People have to remember that your customer is what keeps your business doors open. This was my first and last time going to Acapulco. Another unsatisfied customers. The manager need to provide more training to have better customer service/ food and all staff should acknowledge customer to make sure they are good doing their service time. But at the end of the day another customer this company lost. Peace out Acapulco with your terrible customer service. No stars for me.

This place was absolutely delicious. I recommend this place to anyone. Service is the best I ever had. The waitress Evelyn was amazing. Great attitude with the best smile ever. I will definitely come again to this awesome place!

Great place to eat with some friends.Our food was great came out quick. Jesus M. was the best. Very attentive, great with his service and made sure that our food was just right!!