Dunkin' - Oswego

I absolutely love Dunkin' Donuts! I don't mind waiting at all, I would even wait for an hour just to get my Dunkin' fix. The service is always exceptional too!

This restaurant has rude and slow service. The coffee is extremely hot and overfilled, causing it to spill easily. The place has been closed for some time. The large coffee costs $4, which is too expensive for me.

During my travels with my granddaughter, she had a sudden need to use the restroom. When she returned, she informed me that it was dirty and the toilet was backed up. I reported the issue to the restaurant staff, but all they could say was, "Oh, it does that." I even offered to plunge the toilet for them, but received no thanks from any of them.

I order to go a lot from here and I ALWAYS find myself standing there waiting for 10+ minutes for the other half of my order and I do make sure to order 20 minutes before I even go there to pick up. Today I was ignored once AGAIN for 10 minutes before Istopped one of the employees and asked for my order since they can?t bother to acknowledge me standing there. Just to be told;?we don?t have that? WHILE WALKING AWAY FROM ME!!! well maybe you should?ve told me that when I got there instead of ignoringme for 10 minutes making me extremely late for work. Trash. Will be going out of my way from now on to the other Dunkin acrosstown because this Dunkin has terrible employees who just can?t put what they need to first and they simply cannot tend tocustomers the way they need to.

This is my least favorite Dunkin, I will go out of my way to go to the one across the river, the staff is rude, they mess up orders constantly, and again just very poor attitudes. Over the past few years the service has become worst and worst, to thepoint I do actively avoid that one. The good news is I have saved money due to no longer going there. The one next to the YMCAis a much better Dunkin, go to that one.