Dunkin' - Omaha

I had to give the new manager at this place props, he's so nice and makes you like an estimated customer. it seemed to go down for a dae downhill before he showed up. my coffees were really hit or miss, but if he is on the shift and the other nice man at the window my coffee is always great and they are so polite. I think his name the other man in the window is logan when the reception was correct. keep it on young people I appreciate you!

Thank you to Jeremy at Dunkin’ (Omaha Evans Plaza) for his assistance in picking the best breakfast ever! Mango pineapple coconut refresher and hummus and roasted tomato toast for the win!! Thanks for the incredible service and great food!

I'm absolutely appalled at the service I've been receiving at this location. Extremely tempted to stop coming to this one altogether, even though it's the one closest to me. Every time I've gone through the drive-thru, my order is ALWAYS wrong if I get a drink. For the most part, it's still okay coffee, and it's not a big enough issue worth fixing, like getting caramel instead of vanilla. However, I ordered a cappuccino and it was made iced instead of hot. Neither worker verified it with me, or asked how I wanted it, and it was terribly made. Ended up just throwing it out when I get home, as it was basically creamer and blended ice. As a fast food worker myself, getting an order wrong this often at this location is just a sign of bad training and a bad business.

The guy that was helping me in the drive thru today was super polite and introduced himself over the intercom before I ordered. He had my drink ready as I pulled up to the window, and it was probably the best chai latte I’ve had in a long time, mind you he had me try it before pulling off to make sure I liked it. I never have this great of customer service but it made my day today, and it was cute that he looked so proud of himself. Way to go Dunkin!

So glad this dunkin actually makes my coffee order properly every single time! Perfect expresso to hazlenut ratio. The avacado toast is also fantastic! This is my go to dunkin