Panera Bread - Novato

Service is going downhill. Can’t get simple food orders correct. Hats are supposed to be worn on the line while serving food. Witnessed first hand employees laughing in the managers face after having to remind them of company policies. Clean it up Panera!

The worst run Panera yet. We went to get take out. Ordered 3 flatbreads. We had to wait for way too long considering there was nobody ahead of us the place was 1/2 empty. Folks behind us left.. The kitchen staff (all male Latinos) were busy but they couldn 't help us. I saw the manager/owner walk through the back. She saw us waiting there. She didn 't realize that I saw her see us. She ignored us. She either runs this Panera the one in Northgate or she 's upgraded to Rowland because the 1st time I had the misfortune of ordering from her was at Northgate; super unpleasant. Anyway, when we got the attention of the young man that was working, yes, just one kid straight out of high school, we know him, he apologized: I 'm a one man show. Eventually he came to us. Good kid, good worker. He even helped us save some . At all this the owner woman sits down at a table. She sees us. Nothing, not even a smile. And the other thing about Panera, what 's with the sides? Chips, baguette or apple? If you order flatbreads you don 't want chips or bread. Most of us can buy our own apples. The flatbreads are consistently good but this time they were slightly undercooked. They forgot to call our name when they were ready. The young man apologized. At all this the owner just sat there, doing nothing to help us.

Ok place for me. Wish they had some plant based/vegan options. Even the salads are not all plant based mandatory chicken with everything. Surprising these days as most places offer vegan or plant based options on the menu.

I always love Panera bread they have great salads and sandwiches and soups and cookies and customer service and their drinks are amazing too

They slice and toast a few pieces of bread. I take that with my beverage then sit and enjoy. No tax on to-go food.