Mcdonalds - Northumberland

I paid £4.19 for a McPlant burger, waited for about 20 minutes, but my order never arrived. In frustration, I threw my ticket over the counter.

Disgusting customer service and honestly would give this place a 0/5 if I could. Got some mcflurries and fries to go as we were stopping off to charge our vehicle. The portion of ice cream was ridiculous and when asked if they can top it up they refused, claiming the machine only allows this much and there was nothing they could do. There was an employee laughing at the back at the request. Just extremely disappointing that the people McDonald’s employs have no manners, decency or common sense. Would definitely recommend you go anywhere other than here!

The service was fast, although there were some rude staff members. The food was delicious, but the tables could have been cleaner. Overall, it was an okay experience.

The evening 20th Feb 18.00 hours. I was waiting for my food and McDonald's staff gentleman) in a corner had a sip of his drink. Woow for my shock the manager/Team leader I don't know who) shouts at the man In front of all of the customers, asking not to drink. The staff the gentleman) had no place to hide his head with shame. I felt so wrong and sorry to be there. I know the Macdonald's policy won't allow staff to eat or drink by the counters but to shout at the staff like that is not right. Respect !

Service was good and speedy. Quality of the food was good too. I was on a day trip and stopped here with my family for fuel and food on our way back home. However, There was a staff member; who was wearing a white shirt who seemed short tempered to other staff members and me whilst I was collecting the food from the service counter. Apart from this pitfall, the food was good and we enjoyed our meals.