Auntie Anne's - Northbrook

It was a very busy day since I was here during National Pretzel Day, so there was a line! I got my free pretzel, it was freshly made and very tasty indeed! I haven’t had one for a while!

04/26/2024It was near closing time at about 6:40 and we decided to visit for the free pretzel day. The two working there were understaffed but they were trying their best to help us out. Overall very kind and would rate higher if not for the price which is a little expensive.

Waiting about 30 min, when they said 10min .2 people working.Really bad.

The cashier added a tip to our order without any prompting. When we went to dispute it, he claimed it came up on the pad to add it. However, the pad was not working so there was no way to add a tip on our end. Had to call the manager over and she said it was the 3rd time he has been caught doing adding unauthorized tips. He also coughed over the red mango toppings. DO NOT RECOMMEND.

They are using spoiled butter. I got sugar cinnamon pretzel nuggets and the butter was VERY bitter. Employee took a defensive attitude rather than checking the quality of the product. I am pregnant and went for a craving. Came out stressed, very dissatisfied and with a potential stomach issue… no refund, no replacement, no action from no one.