Otter Newbridge

My steak was over cooked and dry I could not eat it. I was given a refund. My friend hunters chicken had hardly any cheese and thin strips of cheap bacon Nice portion of chips would have been nice to have more onion rings. Lovely decor and atmosphere. Very clean and welcoming staff friendly and helpful.

Unfortunately we did not have a good experience. We haven’t been for a while as we were often disappointed by the food but thought we’d give it another go after it’s reopening (and the 30% off voucher helped). We had booked in advance but had to wait for tables to be moved (2 different height tables pushed together), after being seated waiting a while for someone to take our drinks order we went to the bar to be told there was no table service (not a problem in itself but we weren’t told). After ordering it took just over 30 minutes for our starters to arrive, the plates were cleared around 30 minutes after this and when we enquired as to how long the mains would be we were told “I’m not sure but I’m pretty sure they might be almost ready”. It took a further 20 minutes for them to arrive, from time of ordering to receiving our mains was approximately an hour a half. When the mains arrived they were piping hot which is fantastic, we were happy with all the meals except the Mega Mixed Grill. The chicken gammon were completely dry as overcooked, the steak was under cooked at rare instead of medium not a particularly good cut (a lot of fat sinew for a rump) and the eggs were very over cooked. We should have complained but did not because in all honesty we just wanted to leave by this point. We had planned on getting dessert too but ended up getting McFlurries from the drive thru opposite as we weren’t prepared to wait for another half an hour for another course. I appreciate that at busy times there will be a wait but over 90 minutes when barely a third of the tables were occupied is really disappointing frustrating.

My hubby makes the best Sunday roast, so I know when it's good. Theirs is good.

Very friendly and helpful staff, food fresh and hot, also does Bluelight discount on top of the 2 for 1. Thank you. Will definitely visit again. 28/9: Good food still. Shame that they stop serving food at 20:30 but it was dead when we went at 20:00, so I guess it's fair. Would recommend. 07/12: lovely carvery; would've liked bigger portions of meat but I know meat costs (and we're greedy as hell). Restaurant looks well done up for Christmas. There's a breakfast with Santa advertised.

We had a lovely lunch here . The service was good and the food came quickly. We ordered a nacho sharing starter which was good value and a cowboy burger and fish and chips. The meals were a good size and were cooked well. I would return again as the menu had a good selection of typical pub grub meals.