Roots Natural Kitchen - Newark

I have a bunch of allergies and this chain is great for me. I've been to a few Roots in different places. I've really liked all of them, but this is the best so far. They do that thing where they mix your bowl in a bigger bowl to blend everything together. Awesome stuff and they encourage water cups without being asked. Try the roots rice, nice wild rice feeling. Vegetarian options: A bunch of meatless options, and even good for vegans because there's very little milk, just optional cheese and dressings Dietary restrictions: Again, I'm loaded with allergies and they checks every box. Lovely allergy menu.

Very clean, fresh, and healthy choices. I eat at Roots every time I'm in Newark.

The Southern is my favorite, would recommend it to vegetarians. Great place to eat!

I had a very disappointing experience with Roots Natural Kitchen regarding a recent order. I placed an order on Saturday (August 31) through their website, and everything seemed fine until my dasher canceled at the last minute due to car problems. I received a text saying I should call Roots about the order, but when I did, they told me it wasn 't their issue since they partner with DoorDash for delivery and directed me to call DoorDash instead. When I called DoorDash, they said they couldn 't issue a refund because they don 't have access to my payment information and told me to call Roots again. After calling Roots back, I was put on hold for an extended period and then asked for the last four digits of my payment information twice. To make matters worse, the representative I spoke with was rude and dismissive. Despite all this back-and-forth, I still haven 't received a refund for my order. The lack of coordination between Roots and DoorDash and the poor customer service have left me extremely frustrated. I hope Roots can improve their customer service and better manage their delivery partnerships, as this experience has really put me off from ordering from them in the future.

I have visited this restaurant multiple times and have never encountered any problems. The food has always been delicious and the prices are reasonable considering the generous portion sizes.