Panago Pizza - New Westminster

Absolute terrible experience with the call centre today. When asked to speak with a manager, I was transferred to Kristen who did not even try to resolve the issue. Was ordering three large pizzas so with their prices, it was no small amount. When we order a Garden Veggie, we always choose to substitute 3 or 4 toppings to comparable veggie toppings. Their system now only allows for two changes before forcing the customer service rep to change the order to ?creat your own? which changes the price from $20.70 to $27.00?ahhh not acceptable..so I asked the manager to override this and she bluntly refused, citing ?this will upset our stores. They don?t like it when we do this!? Stores? What about the paying customer? If I want green olives instead of black, red pepper instead of mushrooms, goat cheese instead of blended and spinach instead of pineapple, that?s my prerogative! Changing the price by $7.00 or $2.00 per change is highway robbery! I am disgusted with the lack of customer service skills in your manager today. You just lost my $60 order. But hey maybe the manager?s bonus will go up!

Pizza 's ingredients are ok and not greasey, getting them to deliver it without messing up the order or undercooking it is another story though. It 's a problem with all panago locations because they outsource the calls they get to some guys in india who don 't usually understand simple things like well done or extra cheese too well...

This place is excellent! I tried the New York pizza, and it was fresh and generously topped. The cheesy bread was delicious, and the wings were outstanding. I've been to many different Pango locations, and this one ranks among the best!

Additionally, she had long hair that wasn't tied back or covered with a hairnet throughout the preparation. After handling my payment and giving me my receipt, she didn’t even wash her hands. When my pizza was ready after about 15 minutes, I thanked her, but she just stared at me without responding. I was really disappointed with the poor customer service. To be honest, I haven't tried the pizza yet, and given the situation, I'm not sure if I want to. Also, she wasn’t wearing a mask, and considering that Covid still poses a risk, I found this concerning.

A total waste of time. The store was advertised as open. ordered online. The order was accepted. I arrive at the restaurant to find it closed. I'm glad I didn't used my credit card.