Dunkin' - New Milford

This Dunkin’ Donuts is absolutely HORRIBLE. The service is very slow, unorganized, and they do not follow drink orders. I ordered an iced coffee, paid for it and stepped out to get my phone and came back in. The woman after me was given her coffee and I had to remind the man to make my drink. It’s pure insanity there. THE REVIEW UNDER MINE IS FAKE AND YOU CAN TELL. THEY TOOK PICTURES BEHIND THE COUNTER. IF I COULD GIVE ZERO STARS I WOULD and DONT bother contacting Dunkin corporate. They genuinely do not care because their business is a franchise we several location owners.

I did an uber eats order and ordered a chicken roasted pepper wrap. i did not receive it. terrible service making me waste 6 dollars. never ordering from here again.

Great fast service. Only one table but the store is pretty roomy so there is room for people on line. They get your orders pretty fast. Very friendly and kid friendly.

I placed an order for 3 coffees. Agnes, the cashier repeated each order correctly. I heard her tell someone, medium not small ...I assume she was talking about my order in between taking my donut order. Wait time was longer than usual. In a hurry, I grabbed my order and went home, just to realized that one of my coffee was the wrong size. I paid for medium caramel macchiato, the label on the cup has medium on it and so as my receipt but got a small size instead. I went back and told Agnes. They changed the size however missed the most important part...NO APOLOGY FOR THE MISTAKE and INCONVENIENCE! This is not usual, it 's the way the entire crew practices in this location. They NEVER EVER apologize for their mistake. I 've had a few encounters, that 's how I know. What ever happen to CUSTOMER SERVICE? This totally reflects how management train their employees!?‍ Lesson learned: next time I will check my orders before leaving,The week before, I ordered a breakfast sandwich. After watching the cook clean the counters, he used the same gloves to touch the bread, eggs, bacon and cheese!!! None of them uses cooking utensils when they make their food! How UNSANITARY is that! This type of unsanitary practice is actually reportable to THE BOARD of HEALTH!

Lady is kinda antisocial. She’s not the best person to be doing customer service. She probably needs an office job where no one comes there.