Wingstop - Moreno Valley

Slow service. Order my food at 8:40 and it?s 9:50 now. I was give a 35 to around 45 mins wait time. The workers here seem like they don?t want to be here. I live in Riverside the inland empire area and I have been to multiple wing stop and I am not anywhere satisfied with wingstops customer service. Also, it?s not just this location I feel like it in multiple locations in the Inland Empire are the same. I know it?s hard to get employees right now but dam. Can?t I get a little good service. I?m not even asking for great

The incident occurred on 10.18.22 at or around 7:30pm. The woman cashier was abrasive, impolite and unprofessional. My encounter came to an halt after the employee used profanity and threatened me in front of my toddler children. The employee had no regard to her position, the customer or adolescents within the lobby. The additional 3 staff in the facility including a Christina who was introduced to me as a manager did nothing to calm the encounter between the employee and I. During my conversation with Christina the employee continued to attempt to engage with me by antagonizing me. Christina said nothing. I then decided it would be best for me to leave the establishment. I left without any food and the employee continued to state unprofessional things towards myself and my children. I was not able to retrieve the employees name as she was not wearing a name tag, however she was a woman on the register during this time. I spoke to Hailey after the fact who stated she was a manager, she also provided me with the name of Ty as a manager. I received no follow up call as I waited 24 hours or solution to to my poor encounter and experience at this establishment. I will be filing a formal complaint with corporate detailing my experience.

Kay has excellent customer service skills and knows how to handle complex situations. We had a fantastic experience at this restaurant.

I visited last night to get some wings and fries. I really love wings, so I chose this Wingstop since it’s the closest to my home. Upon entering, I was greeted by everyone. A young man named Juan assisted me with my order, and he was SUPER POLITE and FRIENDLY. I ordered spicy Korean wings and original hot wings, and they were perfectly cooked with extra sauce. My wings were ready on time, and the food was delicious. I appreciated Juan's excellent customer service—we need more employees like him! I will definitely be coming back.

I visited today to get some wings, and I was really impressed with the customer service! I felt compelled to write a Google review because my food was ready on time, and the wings were perfectly sauced. Juan’s customer service was absolutely outstanding! Despite how busy it was, he managed to provide top-notch service and ensured that my entire order was complete and ready when promised. I’ll definitely be asking for him more often. Thank you, Juan!