El Pollo Loco - Moreno Valley

In the past, before the pandemic, this visit was good. Today I have asked that Pico De Gallo salsa doesn't like any other, but I was informed by the cashier who called me that they didn't have it when I only caught House Salsa. She said it was because they didn't have Cilantro, but one of my orders included Cilantro Dressing. Another employee said she didn't see Pico De Gallo since she started. I went to the Pollo Loco in Riverside last week and they had no pico. I asked for Chile's Serranos, who they have as well as onions for my understanding, the only thing that would be missing, would Cilantro be be in addition to the fact that they also have oil. Because I know that guacamole salsa is made with the same oil, just not to love my chicken, just doesn't taste the same without what I want... It is a shame that the Salsa Bar then probably never comes back to let us know whether to order or not, because what we were pleased that is not available.

We live near an El Pollo Loco, BUT we usually go on for this a few miles, this trip little different the girl behind the counter really messed up the order, but the manager stepped in and straightened out everything, the food was super good, no old and dry chicken here all was moist and juice full of taste, so we come to this

So I ordered food online from here for lunch. I have the 3 Taco plate and a Churro. It wasn't a bad deal. My problem is that the tacos were juts ok the mango passion tea was not good. The chorro didn't even have cinnamon sugar on it. I'm sad because it used to be so good.

I was very disappointed with my experience. I ordered the Baja Shrimp Tostada without sour cream and without Pico de Gallo, as the menu advertised. However, it was poorly assembled, with hardly any rice or beans, just a few shrimp and some lettuce.

I’ve had issues with missing items on my last two orders using their delivery service. I would rate them lower, but I understand that there's a high employee turnover, which may lead to inadequate training. I pay a delivery fee, yet I've had to drive to pick up my food myself. With gas prices being high and the delivery fees not being cheap, this is frustrating. Additionally, there's no way to get a refund for missing items. I tried reaching out to customer service, but they only allow email communication, and I still haven't received a response after over 30 days.