Bojangles - Mint Hill

This restaurant used to be very good in the past and at their previous location, but recently it has been lacking in attention to detail. Orders were not complete and sauces were not provided. These small oversights are not worth returning for. I understand that the staff may be facing challenges lately.

The tacos at this restaurant do not meet the typical standards. They are very messy and fall apart easily. It seems like they were rushed and not made with care. There were no issues with customization, but the focus seemed to be on getting orders quickly rather than providing quality food.

Everyone can have a free day, but 2 times within a 3 weeks time frame I am completely disappointed. still only control the service (not the employees' faults) and when they play the employees inside, it is difficult to hear the speaker. kasse has not recognized me with anything other than my payment amount. I sat in the window, literally, 5 minutes after the payment waiting for my order. when I got my order, it was pushed out of the window without any confirmation. there was müll on the floor at the drive thru window from the breakfast and I was there at 5. (Bo rounds) no warning when or whether I return here.

If you're low on gravy, why not just tell the customer? Instead of making the customer waste their money. Fries were obviously old. Hard and crunchy. Limp ones tossed in there. This was at 11:15am. 10/8/21.

This restaurant has been challenged since its inception with staffing guest service minded individuals. I was just involved in my last horrific experience at this location and honestly, all Bojangles forever. When I declined to pull forward when waiting for my order (there were NO CARS ANYWHERE), manager Taylor came to the DT window to inform me I could leave then. When I asked for the district manager's phone number I was told to google it This experience was stress inducing, in front of my son, and completely avoidable and unnecessary. What type of business will allow this type of behavior from their staff, especially the General Manager Save your money, eat at home or support other merchants. Bojangles does not deserve the patronage.