Panago Pizza - Mill Bay

We ordered 2 med pizzas, garlic cheezy bread, 4 dips and a 2 L pop. The time from order to delivery was alright but our pizza and cheezy bread was room temp at best. It appeared as if they took it off the heating lamp after it sat a couple hours. The toppings were almost non existent. We were so disappointed as we are low income and can only get take-out/delivery maybe once or twice a year. This has happened twice now. I gave it 2 stars because the delivery driver was friendly, happy and had a great attitude and because of that, he got a tip.

I often order a customized individual pizza that normally ends up costing about $12-13 because of the toppings I get. It is very frustrating to have this happen (more than once) where toppings are forgotten, slapped on after its cooked, to make the appearance that this is how it should look. I get that it gets busy, but for the high price of the extra toppings, we the customers really appreciate when you take the time to make the pizza right in the first place, and not look like a slapped together oops I forgot something lackluster job

Placed two orders in the last couple of weeks and they messed up our order BOTH times! Ordered thin crust, got thick crust, and a few toppings were placed on the wrong side. Ended up throwing most of it away. So disappointed. Update: Panago was professional and quick to resolve this issue via email so I have increased the rating. I?ll give them another try and update it again after the next order, hopefully everything goes well! Really appreciate good customer service! Update #2: got the last two orders right and pizza was good, so adding more stars. Thanks!

Pizza was not up to my expectations. Toppings were sparse and only covered the centre part of the pie leaving 2 inches of crust around the edge with nothing on it. Should have read the reviews before ordering. I will look elsewhere for a pizza.

Original review 2019: I've ordered hundreds of pizzas/side/drinks from here, they have not made any mistakes yet! Absolutely great pizzas, fast, easy to order online or through the call center, nice staff. Would recommend. Update March 2022: Quality has degraded but a noticeable amount. Amount to toppings has decreased leaving much larger crust ring around outer area of pizza. The cutting of the pizzas have become very uneven, some slices are double the size of others. The great deals for good value combos have gone extinct. When this Panago first opened they were easily a 5-star pizza place, but now it's consistently a 3-star experience.