Whataburger - Middleburg

We dived on the location middleburg on a Saturday night, and our server was very understanding and explains our menu options. two of us ordered the blue-cheese burger (high recommendation) and one of us ordered the patty melt (also very good). not sure how long our food took, but it felt pretty fast and we had a great time to break brot and talk. great experience!

This is a new Whataburger. So far the food and service have been great.However they currently have quite a few employees just sitting around in the lobby. I'm hoping this will change. I hope it's just training of new employees. Management should find a way to alleviate the the lobby of this.

The food is really good and service is great. My only dislike is the sticky bench seating. I think it is the material. I don't like the feel of it. We shared the party melt and fries which are both great. My husband would have liked a bit more sauce and we both agreed that extra onions would make it even better. The fries are crispy and tasty. We have decided to try a new item every time we go. We will be going back.

I placed an order in the drive threw and noticed the price was more than what was posted on the menu. I informed the associate employee and she said ok and didn't know what to do. I asked for the manager and he stated that the computer system probably updated pricing or something prior to the restaurant opening. I informed him that this was his employers problem and not mine and that you are prohibited by law to advertise one price and charge me a different one. This is called predatory pricing. I have a photo of the price on the menu, my original receipt and another 18 photos of about 18 or so other vehicles tags that were allowed to place orders and I would have to suggest that they were over charged as well. I was not offered the difference back, a refund, only to have a nice day. I wasn't too overly concerned however; I told myself to watch the pricing should I choose to return to this franchise should I decide to give Whataburger a second opportunity. The service wasn't dismal but I was still over charged because of an issue with this restaurant, so they get a single star for being unsatisfactory.What bothered me the most was I waited in the parking lot for approximately 20-30 additional minuets and no one came out to the drive threw to change the pricing on the menu. When I called the franchises office number on the receipt, I informed them of the subject matter and was told I would receive a call back regarding this. These individuals even wanted my address, but they never mailed me a survey or anything. I'd be willing to bet that the representative didn't even record what information I provided him regarding this franchise. I would not recommend Whataburger to anyone ever! You can't trust them to charge you accordingly and you just can't not respond to an issue like this. I would have just been satisfied with the over charge given back to me.

Food was about average. It's a bigger style burger which you can add additional toppings. Fries were warm. Cinnamon roll was good but needed more icing. Customer service was good. I'll go back eventually.