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Contribuiți la feedbackI always used to visit this branch. The previous manager and her staff were wonderful, really cheery, great atmosphere and best coffee in the area. The new management is terrible. The staff and management clearly don't want to be there and are vocal enough that customers can hear it, the atmosphere is abysmal, coffee standards are on the floor, waiting times are a joke and the place is filthy! Please bring back old management as it's a shame how much this wonderful shop has gone downhill!
This coffee Shop is charming and quirky, but the wait time for my drink was slow, also the sweets are great and old school.
We went in late afternoon on a Sunday, so it was not busy. However although we were the only customers being served, and there were three girls serving at the counter, it took them 10-15 minutes to make one cappuccino. We had to go up to the counter to enquire about progress after 10 mins. The reason for the delay? Two of the girls were making coffee to take away for themselves, since they were finishing their shift! They were too engrossed with chatting to each other to focus on customers. They obviously could not be bothered to clear and wipe down the tables either, even though they were not busy: one of the chairs had milk spilt on it. And most empty tables needed clearing. Never again: there are many other more pleasant alternative coffee places in Wells. I notice that they do not respond to reviews on tripadvisor, so obviously they could not care less.
We were visiting Wells for the day and popped into Coffee#1 for a coffee and pastry. Unfortunately we were too late for pastries (11.15 am) they’d all gone and ordered toasted tea cakes. These were as flat as a pancake as they were compressed and flattened on the panini grill so they came out like biscuits. Just 2 pats of butter per tea cake which are only enough for one half as the tea cakes are large in the first place. Alternatively they could sold us our first choice of two cinnamon rolls that were on the back counter ready to go out on display but for some inexplicable reason they wouldn’t sell them to us although they put them out 5 minutes after we sat down!! There were several empty tables all with trays of dirty dishes but none were cleared away in the time we were there. The carpet inside the doors obviously hadn’t been vacuumed that day and the toilet was dirty. It didn’t seem to come up to the standards you’d expect from Coffee#1 and was very disappointing,
Stopped for coffee which was ok but needed to use the toilet. It was disgusting. Toilet and bin were filthy as was the floor. Loose toilet roll balanced on dispenser, hand dryer not working and no paper towels etc etc etc. If our drinks had not already been ordered and paid for I would not have stayed. Commented to a member of staff who told us he didn’t normally work there so didn’t know what the normal standard was. For a food outlet it was pretty disgusting.