Mcdonald's - Medway

Absolutely rubbish got half the wrong food,cos they mixed the orders up. Some missing , and some not ordered no wonder they charged so much

Our order was missing half the food when I rang the restaurant I was told by Becka the acting manager there was nothing she could do it wasn’t her problem! She hung up twice and didn’t even apologise for the extremely poor service. This restaurant is awful I asked for the store managers name so that I could contact her and Becka said she wouldn’t give me the information or even tell me when she was next on shift this is awful service

It appears that the restaurant on Courtney Road near Tesco is struggling to handle simple drive-thru orders, such as a cheeseburger, without causing customers to park and wait. Despite there being no one in line before or after me, the staff seem more focused on fulfilling phone orders, leading to long wait times for those who physically show up. This consistent issue makes the drive-thru experience here quite frustrating. It seems that the restaurant needs to prioritize either phone or in-person orders, as trying to handle both is resulting in poor customer service and a lack of efficiency. It comes across as simply being motivated by greed.

Chips always undercooked. The resteraunt always smells heavily of Grease or cooking oil it smells like a greasy cafe. Im not sure whether it needs a good clean. No other Mcds ive been smells that bad.

Car park is filled with deliveroo type drivers, when one is leaving they call over the next deliveroo driver to take the space. When I questioned that he was obviously driving off I was told rudely yes but I would keep driving round to get a different space. Never known a MacDs have deliveroo driver arranging parking for delivery drivers was appalled, as this was taking the spaces from those who wanted to eat in!