Elements - Medicine Hat

I stayed for three nights, and I have to say that this hotel is in dire need of investment. It's becoming increasingly run down. On my last night, I paid $189, and the air conditioning/heating unit in my room had a piece of green tape on it indicating it had to remain in the 'on' position, so I couldn't turn it off. This happened the last time I stayed here as well. Overall, this place is definitely not worth the price. It used to be my go-to hotel whenever I visited the area, but after this experience, I'm done. No more stays for me.

So it started off as a normal day went out for breakfast and as we come back we are greeted by hotel staff who then told me I would greatly charged for room cleaning and told us to leave yet the room was not in poor condition we then packed up our stuff and collected our garbage as we go to check out they inform us they called the police on us so as for the lodge I do not trust them or tolerate them due to the fact my room had my do not disturb sign out on the door....

The hotel has a pool with water slides, although the pools are on the smaller side, as well as a spa, a casino, and occasionally live entertainment. There are also two restaurants on the property, and for those looking to save a bit, there are cheaper chain restaurants just across the street. Plus, there's a mall conveniently located nearby. We booked the romantic getaway package, which included a room with a jacuzzi, two TVs, chocolate-covered strawberries, and wine (which we decided to forgo as we don’t drink much), along with a $75 voucher for the resort's steak restaurant. This was a lovely touch since we typically choose more budget-friendly dining options. My husband claimed it was the best steak he’s had in years, which is quite a compliment given his discerning taste. However, the baked potatoes were a bit underwhelming, lacking sufficient toppings. Overall, we would definitely return! Also, I wanted to mention that they took great precautions to ensure everything was COVID-safe. There was hand sanitizer everywhere, plexiglass barriers, and the pool was closed for cleaning multiple times a day. You even had to reserve a time to swim to avoid crowding.

Great place. Good value. Lots to do on the property. The Steak House has great food. The casino is fun and the Virtual Reality room is a great experience.

The first thing I noted when I walked into this hotel is how bad a vacuuming this place needed. And this extended throughout all of the hotel. I can forgive the institutional looking exterior but the interior for me anyways, has to be clean! The staff were friendly enough at the front desk but since when is there an up charge for a room that has an extra person totaling 2 persons in it? Is a hotel occupancy not based on 2 people? I do not even eat breakfast so if this is about having a coupon for a free morning meal they can have it back! My 2 certificates actually did go unused... We opted to pay for an upgrade to the 4th floor since we were spending a few days here and wanted the jetted tub as I knew from other reviews I would not be using the pool here, nor the hot tub in 1st level common area (too messy and noisy . Our first room was not cleaned properly so we had to move down the hall. The night tables and other surfaces had not even been wiped down in room #1! Crumbs and multiple water rings from glasses etc were visible gross! The 2nd room we found more acceptable cleanliness wise but my eyes were burning from chlorine coming up from the vents, no joke and the air vent/air conditioner was making SO much noise I could barely hear our TV. (the TV is a nice size by the way! TIP if staying here and you want a quieter room, make sure to get one facing the outside and not the pool. There is a funky smell to the room in general so thankfully, I brought a candle. I did not want to walk in my bare feet on the carpets (bring flip flops This hotel is what it is and there may be better options out there for people coming to MH and being informed is a good thing! I was initially happy to find out that I was staying in the nicest hotel in Medicine Hat according to the net but my husband had been eying the Holiday Inn Express from our window across the highway and wished his company had booked us there! His coworkers on site said the same thing! Maybe next time! I did survive 3 days here! (Other tips The Spa appears very nice, the casino is OK, small if you are into that but don 't assume there is drink service during the day. There is a gift shop on site and a small hair salon. AND a liquor store. There is a Mall across the street and many restaurants nearby including Tims for coffee as the coffee provided in the room was not so good. Another plus the tub in the room roomy and quite deep! Shower pressure was good and there was ample hot water. Free internet in rooms! DO NOT dine at the M Grill steakhouse at the hotel. We did and regretted it re food quality there are other options!