The Cheesecake Factory - McLean

The restaurant was clean and the atmosphere was friendly. The service was excellent and the food was good

Simply delicious, our server Erick was incredibly amazing. Food was very tasty and delicious. Love this location!

I had an unsettling experience that concerns me.I ordered truffle-honey chicken with mashed potatoes and asparagus, and honey on the side instead of drizzled on the chicken (because I like to drizzle it on the chicken, mashed potatoes, and asparagus). However, when I received my meal, there was no honey on my chicken or on the side. Instead, there was melted butter on the side, which I did not ask for. Was I just taken advantage of? Honey does not look like butter, so why was I served melted butter on the side instead of honey?When I asked the waitress for honey on the side, she stepped away to get it, I presumed. Then, she returned and advised that it would cost me $1. I never received honey with my meal or received it separately, on the side as I originally requested, so I found the waitress' position to be odd. I am curious about whether she recognized that I was served melted butter instead of honey. I found this to be concerning. I didn't want to debate with the waitress over $1 and me not receiving honey with my meal. I went ahead and requested the honey for $1, which I eventually received and paid for.I was disappointed that my experience has devolved into nickel and diming me for something that I felt should have come with my meal.

The salad was not great, but it was good. Wouldn't get it again. Service was great and the atmosphere was great.

Great food, well priced and amazing cheesecake.But the real star is the service everyone was polite, courteous and professional, and especially the manager Chris really deserves a raise.I lost my laptop over the weekend and couldn’t find it, I had been to multiple places that day and didn’t know where I left it. I got a message from Chris via LinkedIn on Monday letting me know they had my laptop.I mean Wow! They went through the trouble to find me and reach out and let me know. I never thought I was going to see my laptop again, but the manager and his team made the effort to find me and ensure I got it back. I’ve never met someone more dedicated to their customers and he really represented the store well.I will be back there more often now ! Always knew the food was good, but even better to know really great people work there