Jimmy John's - Mason

This jimmy john can be easy to miss. I always enjoy stopping at this place, it is never busy outside the lunch break and the staff was always friendly and helpful. sandra is always a joy to tell her what you are in the mood and she will recommend you a sandwich. I really enjoy the

I have attempted to order from this restaurant twice, and both times I was told that there were no drivers available for delivery. This experience was terrible.

I have hired and paid a delivery order tonight, waited 1:45 minutes until I finally decided to call the load. the dismaying man on the phone told me that it was because the driver had to go home after I placed my order (understood), but no one canceled the order or harassed to let me know. When I asked why no one had reported to me, he replied, “Because we make sandwiches” and let me know that I could still come to get the food, as it sits on the counter all the time. he never apologized. 0/10 for customer service.

The last time I ordered delivery, it took an hour and a half. This time, I am writing this review after waiting for 2 hours for a sandwich. This is absolutely unacceptable. I will not be ordering from this restaurant again for delivery or takeout.

The new manager is making an effort, but this restaurant is anything but quick. I always call an hour in advance to avoid any issues. The food is good, but the service is slow.