Robbies Tea Shop - Luton

My husband has been a loyal customer of this shop since the late 80s because he enjoys their French bread. In the past, there used to be a long line outside just to get in, but now it is much quieter. When we visited today at 2pm, the shop was empty. We even asked if they were closing soon, but the lady behind the counter assured us they were open until 5 o’clock. We found a table by the window and a staff member came over to serve us. When my husband mentioned a drink for our son, the staff member firmly told us we couldn't drink it there. Our young son had trouble deciding what he wanted to drink, but the lady was unhelpful and showed impatience, making us feel like an inconvenience. Despite being the only customers there, she did not provide good customer service. My husband, who has won awards for customer service, decided it wasn't worth staying and we left. We originally came here because there was a wait at Nando's, but we ended up having a pleasant family meal there instead. The empty shop should have been a warning sign, and the poor customer service confirmed it. Perhaps the staff member who served us would be better suited to a job where she doesn't have to interact with customers, as she seemed miserable and unapproachable.

They have put up prices in a run down tea room . We were charged 55 p for a pot of water when we ordered tea for two we got small leaking teapot and spot of not water. We also ordered 3 bacon and egg sandwiches we were served bacon and sliced boiled egg . Needless to say we will not be going back

The Arndale centre is an unpleasant experience, however Robbies is a nice place given its surroundings. We were served quickly, the food came and was tasty and the portions were generous.

Very disappointing. Toasted bacon sandwich that tasted like cardboard ... asked for some butter to try and give it a little taste and a bit of moisture as it was so dry but to no avail. The bread was either thin or medium hence the cardboard toast and bacon was barely cooked. Will not be visiting again

I went in here for the first time recently, my wife recommended it and I'm glad she did, I was very surprised with the choice of snacks etc that they served. The food tasted good, I had scrambled egg on toast and a cup of tea. The staff were friendly and the prices were ok. I would deffo recommend this place to anyone