Subway - Los Angeles

The restaurant is well stocked, but I feel it lacks professionalism and customer service. It is concerning when a restaurant informs you that the restroom is not available, as a restroom is essential. Unfortunately, during our visit, the sandwich artist—who was Robert, the shift manager—did not wash his hands after handling money. Although he did wear gloves, he was putting on clean gloves with dirty hands. It’s worth mentioning that when we brought this to his attention, he respectfully washed his hands before preparing our sandwich.

This restaurant is open 24 hours and is situated less than half a mile from LAX. Typically, there are only two staff members working during the night, which isn't enough, especially since it can get quite busy between 11 PM and 2 AM. It would be beneficial to have at least one additional employee during those peak hours.

I arrived at 8 AM and explicitly mentioned that I would be purchasing a sandwich and needed to use the restroom, which the employee had just exited. After he made my sandwich and while I was paying, I asked again to use the restroom. He then launched into a lengthy explanation that I couldn't understand and informed me that it was unavailable. This was quite disappointing, especially since I was the only customer there and had clearly stated my intentions before ordering.

The lady screamed at me, because she got annoyed that she was training someone new and dealing with me at the same time. I was being nice so I found that experience unpleasant

Customer service is very terrible here. They only have two people working and the line is out the door. Service is very slow and needs to be improved