Tim Hortons - London

I wanted to use the points in my Tim's app for getting a coffee, asked the order taker, she activated it but after scanning their system did not waved the price. The other staff came, she checked the points, I had much more points than what was required for a coffee, they tried again, and did not work, then told me because they have tried twice, then the app will not work the app seems to be working fine) and I have to pay and not use the points. The point is not the price of a coffee, but the cheap management, if your system does not work with that app why you promote it? If your staff are not trained to use the app, train them. Finally it is your fault, and at least you should have offered the free coffee, which I believe if I were in another branch, they would. Terrible management, stop by other branches.They did not have rice for making steak bowl, they offered they can make it a wrap without rice, still ask to pay full price? Another instant showing their customer service at this branch.

I used to work as a closer at this store. The manager of that store Elizabeth is very rude and a toxic person. She does favoritism there and she will like only the person who bows to her and she is toxic. I liked working with two people there one was Trevor and the other was Trinity my bestie whom I loved like my little sister. And there was one Indian guy Meet who is as toxic as Elizabeth. What happened was one day, after Trevor was gone, in the month of July, 3rd July 2023 to be exact, Trinity came down to the store in summer clothes to paint store glass for Camp day and I was working on the counter and Meet was also working that day on Drive Thru. Meet came behind me and started saying oo you have a nice back view of Trinity!!! Are you checking her out?? I said to Meet that Dude don't do that to me I see Trinity as my little sister. I told him to respect her age and not to paint a different picture of her in my mind becuz Trinity is 9 yrs younger than me. I reported this whole matter to Elizabeth. She only had a chat with Meet. Plus on same day Meet misbehaved with my brother. That too I reported. Elizabeth covered up the entire matter and did not even report to the HR. Elizabeth protects Meet. So think before applying to this store. The store is very toxic becuz of the manager.

Very slow service!!! Frequently!!! And bagels don't come out actually toasted when asked for!!

Three separate occasions I have ordered a dark roast coffee and it is extremely watered down, tastes like water. Won’t be returning back, absolutely terrible since renovations.

I've been here many times and it's very lovely in the morning but after 3pm it's not so great. I asked for egge on my wrap and I was given egg, which is fine it's happens. And it wasn't the first time. But my boyfriend went in to get it replaced and was giving a hard time when he asked for it.You should be very careful with allergies here, and make sure your very clear to them if making a purchase