Heart Sushi - London

Heart Sushi is one of my favourite spots in LondonMy friends and I have been coming here consistently for about 2 years now.

GO TO 168 Seating service was really slow, no debit (like every single Canadian uses.) the dishes, table and soy dispenser were not the cleanest to

We came here for the dinner AYCEThe restaurant was big and clean, and the staff were kindThe tablet ordering system was smart.

I had dinner at this restaurant last night with my 16-month-old son. While enjoying the lychee mousse dessert, my son found a small cockroach in the dessert halfway through eating it. I was in a panic and showed it to one of the servers, who promptly took it away. However, no one came back to address the issue, and another server simply apologized for the incident. We were still in shock and had not even asked to speak to a manager. We were not given any contact details in case of illness, and there was no follow-up. We ended up asking for the bill and left. It would have been better if someone had followed up with us about the incident. Unfortunately, this experience has left a bad taste in my mouth, and I will not be returning to this restaurant. It's a shame because the food was good, but the way the staff handled the situation was frustrating and disappointing. No more heart-sushi for us.

Eating was great – but never come back. could have given them 0 star rating if possible. Very good. waitress (we went 18 juni at 14 o'clock) was soou rude! few of my friends who were already there were questioned and asked to go. while they waited for others to arrive - no one even waited and the restaurant was not even packed at that time. when they began to serve the food (in the careless btwish as if they cast almost all on the table lol), we asked for couples of spoons and forks. the waitress came to our table and began to ask if we still use our spoons because – “We don’t have much spoon”. also the same waitress almost spilled a glass soda on my lap, while the table cleared and not even apologized for them. the worst server I've ever met here in london! it was also very obvious that one of my friends celebrated their birthday, but we did not get the 50% discount for their meal (we had balloons and cakes.) did not complain because we really wanted to go after the payment of the bill. the administration should seriously begin to consider all these bad reviews about their server and do something about it.