Kfc - Las Vegas

I’m giving this restaurant 4 stars because I had to wait about 2 minutes at the counter without any acknowledgment from the staff, which I think reflects poor customer service. However, once I finally received assistance, the service was excellent. I believe the person who helped me was the manager in the black shirt, and I truly appreciated his attentiveness. Overall, I loved my experience, so keep up the great work!

Although KFC isn't my favorite place, it can be enjoyable from time to time. The staff is friendly, but there seems to be a lack of organization and professionalism. While the dining area is consistently clean, the employees I’ve encountered often appear unsure of what they’re doing. Wishing them good luck in their search for new hires!

Delicious food and excellent service, but the entrance can be a bit confusing.

I don’t often recount negative experiences, but this one is worth mentioning. I ordered white meat chicken pieces and ended up waiting 30 minutes for them to be cooked. I also tried the chicken strips, which are made from white meat as well. Unfortunately, they were dry and had a chewy, gummy texture, likely because they had been kept under a warmer for too long. On the positive side, the staff was friendly.

I was disappointed because the dish wasn't freshly prepared, and the taste was not what I remembered. It felt like one or two spices were missing. Everyone knows that once you try KFC, you never forget that flavor, but this time it just didn't deliver. Also, the potatoes lacked texture. Overall, I would rate the food a 3 out of 5.