Kfc - Lagrange

My wings were tough and dry. The cashier was friendly, but KFC is too expensive for food that isn't edible. As for parking, there was only one car in the lot when I arrived.

The drive-thru staff should practice more patience when taking orders and truly listen to customers about their preferences, rather than talking over them.

The food was fantastic, the exterior of the restaurant looked appealing, and the woman who took my order was wonderful! However, everything changed when I moved up to pay. The young woman at the window didn’t smile or say a word during our interaction, despite my three attempts to be friendly and express my gratitude. It’s disappointing when you deserve a 5-star review, but one person’s attitude brings the experience down for everyone. My receipt shows the cashier’s name as Kawala—though I'm not sure if that is accurate—but she shouldn't be working at the window if she can’t even acknowledge customers. To the woman who took my order, you were fantastic! And to the person who cooked my food, it was delicious!

Made a drive through order for all Dark Meat and got mix of White and Dark, Ordered 6 biscuits and got 4. Got home before this was discovered. I have no confidence in KFC Lagrange.

Arrived at the establishment to pick up for dinner around 7:30 pm. Watched an elderly black man I believe they called “Sanford” or “Stanford” in the parking lot lock a young man in the dumpster area and then walk away on purpose (the Sanford person followed the young man in there so he knew he was in there). The young man then had to CLIMB out of the dumpster area and reported it to his manager, James, I believe who then dismissed him then proceeded to LAUGH about it with the elderly black man in the back while the young man left the restaurant. You can tell the young man was upset but he didn’t lose his cool for a moment and was the bigger person and walked away. Also would like to add im a regular at this particular place and come in once a week and have never witnessed such an act of utter distaste. I’ve seen this young man work diligently quite a few times before and do believe he is mentally disabled but he didn’t once yell at these men or show any kind of backlash for their despicable actions. It is so disgusting how these two “men” behaved in what I once thought was a professional environment. I will never EVER step foot in this place again until those two heathens are properly taken care of. And to think “James” is a manager of this company. DISGUSTING. KFC should be ashamed for that mental and possible physical abuse they put a person with a mental disability through. Will definitely be reporting this incident to corporate in hopes they are relieved of their jobs.