Tim Hortons - Kamloops

They do not serve customers fast enough. I waited 15 mins for an ice coffee and I have to leave to catch my

I wish I could give no stars if I could. I rolled up to the Tim Horton 's at 9:17pm, no response at drive through. Pull up to window, knock on window, employee mopping floor with headphones on who looks surprises comes to window opens them and stares at me. I respond, I would like to order some Coffee? , to the response, let me check . Wait what? Let me check? They come back and say we have no more coffee , I say, ok I will wait for a new pot to buy my two coffees . The employee then starts to yell at me and says WILL YOU BUY THE WHOLE POT THEN? , I say, No...? , and they respond, THEN I WILL NOT SELL YOU COFFEE . Me, extremely confused by the altercation that is unfolding in front of my eyes, tries to explain to the employee that they are a coffee shop, it is now 9:21pm (they are open until 11pm, but they told me 10pm), and you are still open for 39 more minutes. You aren 't even answering the drive through anymore. And you are denying customers coffee, because they want to order... coffee? This has got to be THE MOST absurd drive through and Tim Horton 's experience I have ever had in my life.My dashcam has the entire thing recorded. I 'm not making this stuff up.

Disappointing experience. They close early and open late. I arrived at 8 PM, even though they are supposed to be open until 10 PM, and the only option available was the drive-thru.

I visited the café to get an iced coffee, and there was no one else in the store—not even in the drive-thru. However, the employees took an unusually long time to prepare my drink, causing me to miss my bus. Additionally, all the tables were dirty, and the counter displaying the donuts was also unclean. I understand that it can get hectic during busy hours, but there were no customers in the drive-thru or dining area at that time.

Tim Hortons has been my favorite spot for many years. The staff at the Downtown Kamloops location consistently provide excellent service and are always friendly. I've been riding my mobility scooter every day for years now, and I truly appreciate the welcoming atmosphere of Kamloops. Looking forward to seeing you all tomorrow!