The Coffee Bean

Stopped here after my flight 2 29 around 2:15PM. The family in front of me made their order, one of the items was an iced coffee. The cashier brings over a hot coffee, they tell him they ordered an iced coffee, to which he smirks while saying “why didn’t you tell me?”. When they tell him that’s what they ordered, he doubles down and asks why they didn’t say anything while he was making the wrong drink, while smugly laughing. That’s right, he made his mistake their problem. It was rude and the family was clearly uncomfortable as they began apologizing. To top it off, when my drink came, the other employee hadn’t fully stirred in the powder to the espresso before adding it to the cold milk and ice, so it was clumped up. Side note FYI higher price than non airport CBTL pricing and they don’t accept the CBTL app for rewards or payment.

Ordered a cappuccino. Espresso pinnacle of burnt flavor. I also don’t understand why places make their milk so ridiculously hot and burn the milk to make it even worse. Oh well what else could I expect

Coffee was good and price was listed. The bacon, egg, and cheese did not have the price listed, twice the price of my large ice blended coffee, stop being scummy and have all prices listed on the menu, service and people were kind but their corporate is a bad joke. List prices or keep getting bad reviews. Didn't know cost until it was time to put in my card.

Coffee shop at terminal 5 of Los Angeles (LAX) International airport

Unbelievably rude staff messed up our orders 2 times in a row because they were chatting instead of listening to the customers (they let us stare at them talking for a good 5 minutes, and when we finally were allowed to tell them our order, they interrupted us to talk to each other again). When asked to fix it, they rolled their eyes and said “OH My Goddd!!!!!!!!” (as if it was our fault they messed up 2x) and absolutely refused to make it right. I never write reviews but today was extremely shocking. So shocking it’s almost funny