Pause Café - Joondalup

I will never frequent this cafe again. This is the second time I have been met with attitude. The first time there wasnt much interaction, just ordering and receiving my order, but the staff came across very surly and when I did ask a question, it was as if I was wasting her time. Today, I had been up all night in the A&E department with my daughter, so I was sleep deprived and it was now 1.00 pm. I thought I'd ordered a toasted ham and cheese panini. When I went to collect it, it was a toasted sandwich. I stopped, went to hand it back as I thought it was someone elses order. I admitted it was my mistake as I thought I had orded a panini. They do not do ham and cheese toasted paninis, only sandwiches. The attitude I was given was unbelievable and was told it written clearly in the window where the food is displayed. Then to hear then talking about it. This is unacceptable service, for all she knew, my daughter could have been gravely ill and the last I needed was rudness. I asked what the process was to complain, and she smirked at me that the owner was in at 7.30. I think the staff dont realise that effectively, it is the customer who pay her wages and if you dont like people, go and work somewhere you dont have to interact with them. I will definitely be making a complaint and will be spreading the word to friends and colleagues to avoid going there.

I will never frequent this cafe again. This is the second time I have been met with attitude. The first time there wasnt much interaction, just ordering and receiving my order, but the staff came across very surly and when I did ask a question, it was as if I was wasting her time. Today, I had been up all night in the A&E department with my daughter, so I was sleep deprived and it was now 1.00 pm. I thought I'd ordered a toasted ham and cheese panini. When I went to collect it, it was a toasted sandwich. I stopped, went to hand it back as I thought it was someone elses order. I admitted it was my mistake as I thought I had orded a panini. They do not do ham and cheese toasted paninis, only sandwiches. The attitude I was given was unbelievable and was told it written clearly in the window where the food is displayed. Then to hear then talking about it. This is unacceptable service, for all she knew, my daughter could have been gravely ill and the last I needed... read more

Owners = Rude. Food & Drinks = over priced ($10.50) for a toasted sandwich??? Staff = Need to be more polite to everyone. With this cafe having the monotony in the hospital and treating the sick, injured and elderly the way they do, they should be ashamed of running this business the way the do. I will never visit this establishment again!

All the staff seemed to have a problem with smiling or even being polite,very rude , I get the feeling that no one is game to complain as they are so unapproachable even to just order food, crappy thing is that you have no other choice of cafe within the hospital, guess that's why they are the way they are!

Recently I had to visit the hospital a bit and was pleased to find the cafe on site has amazing coffee. I'm unsure as to if they've changed since the last reviews I just read and was also pleased to find they don't charge extra for extra coffee shots or soy milk; and my interaction with staff was always nothing but pleasant. Ive worked hospitality my whole career and didn't find their price exorbitant at all, I asked questions and found they use premium ingredients and quality WA vendors. They could go cheaper and get international food vendors but they've chosen to keep it all WA and if not WA at least Australian. The 70c surcharge is a crappy thing and something a lot of small businesses get charged with from the bank their eftpos machine is with and big conglomerates like McDonalds don't need to charge it as they're a multi billion dollar company, they bring in enough money the bank lets it slide. It may interest you to know that up until last year pause didn't have eftpos, and you'd have to go get money out of the onsite ATM, which charges $2. So to sum up, my experience was great and maybe they've changed a few things and gotten better.