Arby's - JONESBOROUGH

We ordered for several family members. The bill was over 75 dollars. When we got home things were missing, and cold. I asked to speak to a manager who agreed to replace the entire order. We go back today and they wouldn't honor the replacement. Do not recommend eating here.

My rating is due to slow service. Associates seen not to know what to do (confusion). Food was so so, my Reuben was prepared with a glop of filling right in the middle, further it was cold. We we disappointed,

We went through the drive-thru. The drive-thru is not the best kept area and needs to be spruced up or cleaned. The speaker at the drive-thru always greets you with a recording and tells you to order when ready even when the order taker is not prepared to take your order. I indicated whe n we were ready to order and I placed the order. The order taker then asked for me to repeat my order and stated he/she had been asked a question by someone else even though they said they were ready to take our order. The question asker was another employee because they were not busy for 8:30 p.m.

Great food, very respectful employees. I give this restaurant 5 stars. Very

I went to the drive thru after I got off work Friday night 1/26/24) I ordered my food ,paid for it $36.00 and change)then was asked to pull up to the yellow line because they were waiting on the chicken to come up and I was told it would be 3 minutes....21 minutes later, after I sat in my vehicle waiting at the yellow line, 9 or 10 cars ordered pulled to the window got their food and left, I went inside to see what the hold up was on my order, at that time I was told they were waiting on fries....22 minutes, 9-10 cars leaving and my 3 minute wait on chicken turned into a 22 minute wait on fries ? The guy half way apologized a simple sorry we're busy )and said it was hectic, 1 door dash driver and myself inside , I saw 4 employees working, I waited 22 minutes and was told my order was finally ready, I got to my vehicle checked the bag, and the 22 minute fries were wrong, I ordered a large curly fry and a medium crinkle fry, they put 2 small curly fries in the bag.....I was too mad to walk back in because I knew it was gonna be bad if I did......this Arby's has gone way downhill and I was going twice a week and spending $36 to $42 each time.....I'll spend my time and money elsewhere