Dunkin' - Jermantown

What a WORST experience I had today at this store. Oh My God! I have not seen any rude customer service in my life like this. I visit this store daily and spend around 6$ for my breakfast Coffee and Bagel with Cream cheese. Today I see that Lady first time in the register and the way she treated me is a very worst customer experience anyone would have had. Asked for the Bagel to be sandwiched with creme chese which they have been doing all these years. she suddenly refused to give like that I need to apply outside. I politely said thats how they do daily thinking this is customer friendly store. She immediately jumped on me and said This is my store and you have go by what I say. I never expected such a rude response. I am sure she will just be MANAGER not the owner. If she continues here, no doubt this store will be in bad shape forever. I cancelled my order and went to the other store to get my coffee. What a worst experience I had. I will NEVER go again. It was my closest shop and now I will go another store if it is far. Will NEVER recommend this store to anyone

Our experience sucked. Awful customer service from one of the workers. She was yelling at us and her coworker (Penny- who was new to the job and very tolerant of this woman yelling and bumping into her). She got our order wrong and argued with us about it- never fixing one of the drinks, forgot to make two of our drinks, blaming every mistake on Penny. My drink was not good.

Delia is extremely rude. She doesn’t train you and then when you ask a question she gets unbearably rude! So then when you try to do it without asking her and make a mistake she says to just ask her. She will completely embarrass customers and employees without a second thought.

Dirtiest Dunkin I've ever been in. Went in around 8PM, floor covered in dirt from morning's breakfest shift.

Pathetic branch, wasted my breakfast and coffee. Never buying in this branch again.